Large Animal Hospital – FAQ’s

Appointment Policy

Please call us to schedule your on-site or in-hospital appointment.

Appointment Cancellation Policy

If you need to change or cancel your appointment, please call us at (423) 282-6194. We request the courtesy of at least 48 hours’ notice for cancellations so that we may schedule another appointment in your place.

Emergencies

During normal business hours, if your pet is having an emergency please call our hospital number (423) 282-6194.

After regular business hours, please call:

Airport Pet Emergency Clinic
2436 Highway 75
Blountville, TN 37617
Phone: 423-279-0574
www.apecvet.com

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, Debit, and Care Credit.

Return Policy

Products that have left our facility cannot be returned.

Prescription Policy

We are more than happy to process your prescription refills. We ask that you please give us as much notice as possible when refills are needed.

We do not recommend purchasing your pet’s medications from unknown online pharmacies. Our pharmacy can provide you safe, accurate refills at competitive prices.

Large Animals Treated

We treat Horses, Cattle, Sheep, Goats, Llamas, Alpacas, and Pigs.

Equine Fecal Evaluation

Please provide us with 1 to 2 fresh fecal balls, minimally contaminated with bedding and not more than 24 hours old. Please refrigerate the sample prior to your appointment. Please label the bag with your name, the horse’s name and date. Samples can be dropped off at our facility in Johnson City, TN or given to your veterinarian at an on-site appointment.

Equine First Aid Kit

We recommend the following items for your equine first aid kit:

• Leg Wraps (sheet cottons and track wraps)
• Duct Tape
• Epsom Salt
• Alcohol
• Antibacterial wipes
• Bandage scissors
• Betadine scrub
• Betadine solution
• Cold pack, instant
• Cotton roll, 1/2 lb.
• Exam gloves (rubber)
• Elastikon, 2” and 4”
• Flashlight
• Gauze pads, 4″x 4″
• Gauze roll bandage 4”
• Oral dosing syringe 60 cc
• Permanent marker
• Nolvasan or SSD Ointment
• Saline eye wash
• Stethoscope
• Telfa pads, 3″x 4″
• Towels
• Thermometer (digital, human)
• Co-flex/Vetwrap Bandages
• Triple antibiotic ointment, 1 oz.
• Vaseline
• Weight tape
• Kit container, plastic w/ snap lock lid